DTP error: cannot create pip file

[Belinda Frick]

General:

Normally you will get this error if:
some program is locking the pip file or
if you do not have access to the file or
your file path has been corrupted.

Try the following:

Check version of DTP (bottom of Main Screen):
This will help trace if you have the latest version.
Make sure that you are not running a PABX3
Check if TOPAZ is responding.
ALSO SEE: TOPAZ hangs
Check that the call data file path match in DTP and TOPAZ:
In DTP choose Configure, check the following under
TOPAZ Block -> tick SMDR enable
Pipe File: C:\Program Files\Datatex\DTP\pabx.pip
In TOPAZ choose [SETUP -> PROPERTIES -> PABX]
Pipe File: C:\Program Files\Datatex\DTP\pabx.pip