TOPAZ Report: Result blank

[Belinda Frick]

• Make sure of your report settings. Save the settings and pull the report again.
  
  
• If your report settings is correct and you still get no report data, try to pull the same information under "ENQUIRIES".
  
  Also see:I can view my calls in the ENQUIRIES, but my report is blank.
  
  
• If you see the report data here:
  
  
  • Make sure that your user details is setup correct.
    See forum post : Input format for User and Extension/Account details
    
  • Do a DBRepair
  
  
• If you cannot find the data with an ENQUIRY:
  
  Check in the log files if the pip files were imported for the time period of your report.
  C:\Program Files\datatex\Topaz\OldPabxPip
  Sort listing by modify date to check date-time period for *.pip files.
  
  If no pip file was loaded the PABX3 was most likely closed and could not record the call data.
  
  If PABX3 was set to write the rawdata file, a file for each week of the year is created in
  "C:\Program Files\Datatex\PABX3\Rawdata".
  
  If this file is present you can import it via PABX3.
  See forum post: How do Import rawdata into TOPAZ
  
  
• Do the following:
  
  
  • Close TOPAZ.
  • Delete "C:/tmptopaz" folder"
  • Open TOPAZ.
  • Pull the report again.