How do I exclude calls from TOPAZ, based on duration?

Moderator: Luanda_Junzi

How do I exclude calls from TOPAZ, based on duration?

Postby Belinda Frick » Tue Nov 30, 2010 11:38 am

Required:

TOPAZ 1.7.7.0 or newer.

Overview:

An option to prevent the modification of the duration of calls based on the filter periods,
has been added to the SETUP -> PROPERTIES -> FILTER AND DEFAULTS screen. If a call is shorter
than the filter time it will just be discarded. Calls with a 0 second duration will still be
added to the database at a 0 cost to ensure that unanswered calls are still stored.

Setup:

In TOPAZ go to the 'SETUP' -> 'PROPERTIES' -> 'FILTER AND DEFAULTS' screen.
Under the section 'Discard initial seconds for calls', enter for each call category
the number of seconds. The call categories are Local, National, International and Cellphones.
Tick the 'Do not subtract seconds'. All calls with a duration less than these filter times
will be discarded.

Please note:

When 'Do not subtract seconds' is not ticked, the filter times will be subtracted from the actual duration.
Belinda Frick
 
Posts: 3808
Joined: Fri Nov 12, 2010 4:25 pm

Return to Support Archive's (TOPAZ)

Who is online

Users browsing this forum: No registered users and 1 guest