- For all test calls make a note of:
for each test call.
When using account codes, please use when making outgoing calls.
First, check incoming and outgoing calls:
cellphone, to the switch-board. Answer on the switch-board.
example your cellphone. Answer the call.
Next, check unanswered calls:
your cellphone, to the switch-board. End the call before
it is answered by the switch-board.
example your cellphone. End the call from extension A.
Next, transferred calls:
cellphone, to the switch-board. Answer on the switch-board.
Transfer the call from the switch-board to extension A.
Answer the call on extension A.
example your cellphone. Answer the call on the cellphone.
Now transfer the call from extension A to another extension B.
Now, check the internal calls:
extension A.
extension A. Transfer from extension A to extension C.
Once the calls are loaded into TOPAZ, pull a report and compare
it with the notes you made of your test calls.