My extension report show the user name of the account code

[John Richard Procter]

My extension report show the user name of the account code used.

If "Use account code details" is ticked in TOPAZ, under
SETUP -> PROPERTIES -> FILTERS & DEFAULTS, then
the Account code details will always be used,
even if there are user details linked to the extension
dialed from.

If there are no User details linked to the Account Code,
it will show the User name of the extension dialed from.
If there are no Account Code details and no Extension
details, no User name is printed.

The User Name for either Account Code or Extension can be used,
not mixed.

If you want to use the User name linked to the Extension,
then untick "Use account code details". If you pull a report
by Account Code, it will show the User name of the first
Extension phoned from, if there is a User name linked to
that Extension.