Most of these calls are not actually calls, but rather the PABX not detecting the end of a call. So the line provider should see the actual duration.
The plugin uses the call data string provided by the PABX unit to display the call duration.
Reasons:
After a phone call, the phone is not put down correctly, and
the PABX doesn't know that the call has ended.
Sometimes the call could be parked or be put on hold, the call will seem to be longer than it actually is.
Some Cellular Routers don't report the end time correctly. It seems that the call continues until the next time a call is made on that line or Router.
If the 'hook' of the phone is faulty, the call will not terminate whether the handset has been put down or not. This will then cause the duration to keep increasing.
With analog lines, the pabx sends of the duration from the time the number was dialed until the call is terminated. This means ringtime is included in the duration. Digital lines will only sent connection time as duration.
Suggestion:
You cannot remove or manipulate calls already loaded into the TMS. For future calls you can try the following:
- If your TMS is TNG:
There is a configuration were you can disgard long call durations. You
need TNG version 1.0.7.0 or newer:
On the 'General Settings' Page in 'Maximum Call Duration(in hours)' section,
enter the maximum hours for calls to be loaded into TNG. It will disgard all
calls with a longer duration. - If your TMS is TOPAZ:
To ignore these faulty call durations in future, try the following:
In TOPAZ there is a setting to discard long calls:
[ -> SETUP -> PROPERTIES -> FILTERS & DEFAULTS -> Discard long calls ].
Enter the duration in hours of the calls you want to discard.