The problem is with your database files in TOPAZ.
Make a backup of "C:\Program Files\Datatex\Topaz".
Your "C:\Program Files\Datatex\PABX3" has the old data to re-import.
Please do not delete this!
Now Delete the "C:\Program Files\Datatex\Topaz".
Then only re-install TOPAZ, to create new blank database files.
You will have to re-register TOPAZ (reset and register).
Sent the fax to 021 592 4077.
Copy the following files, if they are not damaged,
from the backup to "C:\Program Files\Datatex\Topaz\Data":
Categories*
Control* this is your settings
Custom*
Department*
Line*
Master* this is your phone numbers
Routers*
UserDetail*
Users*
If they are damaged you will have to enter these manually
and your settings will be lost (example filter settings).
The extensions will come off the PABX.
To import your data in your transaction file:
How do I import rawdata.txt into Topaz?