to be imported into Fidelio.
Requirements:
1.) Topaz Version 1.6.0.4 or newer
2.) FrontOffice Interface 1.0.0.11
3.) 3 Comports (not on one PC):
PABX sends data to com<1>, pabx3 received via com<1> (serial cable)
Pabx3 sends data to Topaz via the network and Topaz to Front Office via the network
Front Office sends data via com<2> to Fidelio,
Fidelio receives data via com<3> (serial cable) from com<2>.
4.) Fidelio UniDriver with the format setup as below.
When you do a upgrade make sure the application you are updating is closed!
If you are running a Master and Client(s) TOPAZ, close all TOPAZ's.
The FrontOffice Interface setup:
How do I install the TOPAZ Front Office Interface?
1.) In Front Office -> OPTIONS -> GENERAL -> COMMUNICATION FORMAT, Choose Fidelio
2.) In Front Office -> OPTIONS -> COMMUNICATION, tick ACKNOWLEDGE.
3.) Leave all other settings at default.
Setup in TOPAZ:
1.) TOPAZ must be setup to receive calls live from PABX3.
See: How do I update my Topaz calls live?
2.) SETUP -> PROPERTIES -> NETWORK/FRONTOFFICE
Select Enable
Decide where the FIDELIO file must be created and select the location by clicking on the yellow folder.
Select OUTPUT FORMAT as FIDELIO.
3.) SETUP -> PROPERTIES -> NETWORK/FRONTOFFICE
Under NETWORK for REMOTE FRONT OFFICE select Enable.
4.) DATA -> EXTENSION
Tick Billings
Make sure you are using the correct port!
Fidelio:
The Data format that will be displayed on the screen in Front Office is a PIPE delimited string. This string will then be processed and the following string sent to Fidelio.
[02]O,0114519100 , , , , , 123, ,2003/07/28 10:19,00:05:58, 21.48[03]
The value in brackets are the HEX values sent as start and stop commands.
Then there is an 'O', Telephone number, 4 blanks, Extension, Date and Time, Duration and Cost. The last character is a validation character. If the validation has been disabled, the character will not be there at all.
To see if Topaz sends the data in the correct format to Fidelio. Use Hyper Terminal to show the data being send through the comport to Fidelio. Also See: How do I use Hyper Terminal?
You need to connect to the port that Fidelio connects to see the data string sent from Front Office.
This data should also be in the format :
- Code: Select all
[02]O,0114519100 , , , , , 123, ,2003/07/28 10:19,00:05:58, 21.48[03]
Start of string is character [02] and end is character [03]
- Code: Select all
[02]O,0114519100 , , , , , 123, ,2003/07/28 10:19,00:05:58, 21.48[03]
This is a comma delimited file, but fixed posisions.