Most frequently asked questions up to 1 January 2005

[Belinda Frick]

1. Re-Register / Reset Serial Number:

How do I re-register Topaz?
Registration has expired
Serial number invalid
My master version of Topaz no longer imports data, and now is apparently a client version.
I get an error with serial on my Client Topaz.

2. Master & Client Topaz:

Installation of a client version of Topaz.
I cannot see all my data from the Client Topaz, but it is on the MASTER Topaz.

3. Re-installation / Moving of Topaz:

Re-Installation of TOPAZ or moving Topaz from one PC to another.
I need my old data in my Topaz I re-installed

4. Cell Routers:

How do I setup cellrouters after 2003?

5. Printer / Report Errors:

Error creating this report form.
When I try and view a topaz report I get an error "access violation".
Can't add printer, insufficient resources.
Topaz crash after login.
My reporting is running very slow.
Reports don't print.

6. PABX3:

How do I reselect a plugin under PABX3
error: cannot find :"c\program files\datatex...... ?.dll"

7. Importing Data:

Topaz does not import data automatically
How do I import extra PIP files into Topaz?
Clean Topaz transaction file, process old calls and import data into Topaz