If TOPAZ is set to disgard calls less than a number of seconds, the
you will have no zero duration calls. This could cause disgard of
unanswered calls.
- Report for Unanswered calls per User for Last Month:
Report Options: Tick Summary & Include Incoming Calls
Select Records: Last Month
Summary Report Format: 6.Detail with Summary
Order by: Cost
Maksimum Records: 0
Group by: User
Field Selection: Action, like, %UNAN%
** On the LG PABX there are two actions influencing this report:
Unanswered and Hangup, therefore you need two reports to get all the Unanswered
Calls, for the 2nd report use:
Field Selection: Action, like, %CALL% - Report of Ringtimes for Unanswered calls per User for Last Month:
To see the ringtime for unanswered calls change the
Summary Report Format to 5.Total vs Average Ringtime - Reports for the switchboard activity:
Group by: Action
Field Selection: Ext, =, now enter the switch board extension(normally 9).
This will give a summary report per action with ringtime.
To get a detailed report per action type enter a section for the switchboard
under [DATA -> EXTENSION] Section, example SWITCHBOARD. Do a Update TRX.
Now select the Section you created for the Switchboard under Only Select These and
under Summary Report Format: 6.Detail with Summary.
This will give you a detailed report for the Switchboard only.
Also See: No unanswered calls on Panasonic PBXs