We can create a TOPAZ report listing the number of calls made
to a telephone number, with a duration more than 5 minutes,
for a department specified in a certain date range, sorted by
most dialed number for these specifications.
This report needs to be setup for each department individually.
Setup:
To create a new report, click on REPORTS > CUSTOM REPORTS
Click on the "+", now enter your report heading under Description,
example "Calls by Department (duration > 5 min)".
- Code: Select all
Report options : tick "summary"
untick "include incoming"
untick "incoming calls only"
Select records : Between dates
Summary Report Format : Private vs Business
Order by : Calls
Group by : Number
Maximum Records : 0
Field Selection : Select seconds,
Select >,
enter "300"
Only Select These : Select All_Branch_
Select the departement required, example SALES
Select All_Sections_
Between Dates : Select From Date
Select To Date
This report will show all calls made by the department within the
date range having a duration longer than 5 minutes. Therefore also
including calls made to a phone number once and twice within the
date range.
To limit the report you can change "maximum records" to for example "25".
This will only show the top 25 most dialed numbers with a duration
more than 5 minutes by department.