My cost does not show on the TOPAZ report

[Belinda Frick]

• To ensure that your database is not corrupted, please do a DBRepaire as suggested in the forum post:
  
  Not all my calls show/missing data on report
  
  
• If this does not resolve the issue, do a report on the ENQUIERY screen.
  
  TOPAZ -> ENQUIERY, select the date range and View. If the duration column shows zero here then the PABX did not send off a duration for this call. TOPAZ only reports on what the PABX sends off.
  
  
• To ensure that rates are loaded and updated to your calls.
  
  
  • Load Rates:
    Open TOPAZ.
    Go to Setup -> Properties -> Rates ->Load rates, a window will appear, select your zone and click on open.
  • Re-cost your calls:
    Open TOPAZ.
    Go to Setup -> Properties -> Rates ->Re-cost calls, select the date from.
    Pull the report again to check if you cost shows.
  • How do I test a rate in TOPAZ?
  If your call now cost correct under Test Cost Calculator then you can pull the report. The costing should be correct.
  
  
• Why are my outgoing calls not being costed in TOPAZ?
  
  
• If your report still shows no cost and the call details get a cost under 'Test Cost Calculator', the only option is to blank the TOPAZ database and re-load the rawdata or pip files, see forum posts:
  
  • Saving Blank Tran files over the existing files
  • Re-import the calls (either from rawdata or pip files):
    
    • How do I import rawdata.txt into Topaz?
    • How do I import extra PIP files into Topaz?