when clicking on import now: error message cannot find file

[Belinda Frick]

When I click on 'Import Now' in TOPAZ under Settings -> Properties -> PABX, I get an error message that the pip cannot be found:

• Go to My Computer and navigate to the file location specified when getting the error message. If present the check if the file name specified is in this location.
  
  
• If you are trying to import files from the oldpabxpip folder, try the following:
  
  • Log into TOPAZ and check the import now is set to every 60 minutes (it will only create a pip file in the 'OldPabxPip' folder every 60 minutes, if you set it to 1 minute a file will be created every minutes which could cause problems with the folder due to number of files it contains).
  • Close the master TOPAZ and all client TOPAZ programs.
  • Navigate to 'C:\Program Files\datatex\Topaz'.
  • Rename the folder 'OldPabxPip', by placing todays date after the file name - for example 'oldpabxpip20121109.pip'.
  • Open TOPAZ, it will create a new 'OldPabxPip' folder.