when clicking on import now: error message cannot find file

Moderator: Luanda_Junzi

when clicking on import now: error message cannot find file

Postby Belinda Frick » Fri Nov 09, 2012 10:14 am

When I click on 'Import Now' in TOPAZ under Settings -> Properties -> PABX, I get an error message that the pip cannot be found:

  • Go to My Computer and navigate to the file location specified when getting the error message. If present the check if the file name specified is in this location.

  • If you are trying to import files from the oldpabxpip folder, try the following:
    • Log into TOPAZ and check the import now is set to every 60 minutes (it will only create a pip file in the 'OldPabxPip' folder every 60 minutes, if you set it to 1 minute a file will be created every minutes which could cause problems with the folder due to number of files it contains).
    • Close the master TOPAZ and all client TOPAZ programs.
    • Navigate to 'C:\Program Files\datatex\Topaz'.
    • Rename the folder 'OldPabxPip', by placing todays date after the file name - for example 'oldpabxpip20121109.pip'.
    • Open TOPAZ, it will create a new 'OldPabxPip' folder.
Belinda Frick
 
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Joined: Fri Nov 12, 2010 4:25 pm

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