SMDRlink for Windows must be installed on the ONYXPlus server.
SMDRLink must be setup as per the PABX and must be receiving data.
SMDRlink to ONYXPlus
- Install the latest version of SMDRLink for Windows on the ONYXPlus server.
(See Document: How to install the AMTSMDRLINK as a service - Once the installation is complete, open up your web browser.
SMDRLink can be accessed by entering //127.0.0.1:3081 in the address section of your browser. - Login to SMDRlink (LOGIN: admin PASSWORD: datatex).
- Click on the "Configure SMDRlink" icon.
- Under "General Settings":
- change your server IP to 127.0.0.1.
- Select the plugin for the PABX you are using or else SMDRlink won't receive data.
(The plugin for your PABX can be requested from support@datatex.co.za or it can be downloaded from the
member area of our website http://www.datatex.co.za if you have a login and password. - Your server port should be 27002.
Once the above has been configured SMDRlink will send call details to ONYXPlus.
When a recording is made in ONYXPlus, ONYXPlus will always update the following fields:
- Date and time
- Extension (if extension side recording)
- Duration (as per voice recording software)
- Reference (recording reference number)
SMDRlink will update the following in ONYXPlus:
- Number(If the PABX has CLI, then incoming calls will also have a telephone number).
- If SMDRLink is not receiving data, make sure that your PABX is sending data in the correct format
so that it can be translated correctly. - Check that the communication method between SMDRlink and the PABX is correct (TCP or Serial connection)
- Make sure that all required ports are available if connecting via the network to the PABX and for
sending to ONYXplus via SMDRLINK. - Always make sure that the plugin you are using is on the latest version.
- Just like for TOPAZ, SMDRlink must receive data first otherwise we wont have anything to send to ONYXPlus. For how to check whether SMDRlink is recieving data see post - SMDRLink: How do I see my call data?