Amethyst - Advance Call Recording Solution(Trunk,Extension, VoIP and clientside) with Agent Quality Management and 3rd party integration SDK
Moderators: Leon van Heerden, Luanda_Junzi, Belinda Frick, Lee Hendricks
by ZanePhelan » Wed Aug 29, 2012 2:00 pm
Hi Support
I am getting the following error messages in the logs for a USBClient:
[2012-08-29 10:15:57] StoppedRecording - Duration: 00:05:43 Path: C:\Documents and Settings\All Users\Application Data\Datatex\USBClient\ops01\148_DB4B4805976F58.GSM
[2012-08-29 10:15:57] Archiver: Execute: File already exists
[2012-08-29 10:15:57] Archiver: Execute: File already exists
[2012-08-29 10:15:57] Archiver: Execute: File already exists
[2012-08-29 10:15:57] Archiver: Execute: File already exists
[2012-08-29 10:15:57] Archiver: Execute: File already exists
[2012-08-29 10:15:57] Archiver: Execute: File already exists
[2012-08-29 10:16:48] Started Recording - 148_DB508D33976F58
[2012-08-29 10:16:48] Archiver: Execute: File already exists
[2012-08-29 10:16:48] Archiver: Execute: File already exists
[2012-08-29 10:16:48] Archiver: Execute: File already exists
What is causing this error and how can it be resolved?
Regards
Zane
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ZanePhelan
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by Belinda Frick » Wed Aug 29, 2012 3:52 pm
What is the version of the USBClient which is giving the error messages?
How often does this message appear in the USBClient log file? For each recording made or in progress (check the reference numbers of the entries)?
If you restart the PC or stop/start the USBClient service, do you still get the error message?
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Belinda Frick
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by ZanePhelan » Wed Sep 05, 2012 7:23 pm
Hi Support,
Sorry for the delay. couldn't access the remote site.
The USBClient is Version USB 1.6.1.2
Attached is a complete log file showing the error. Rebooting the pc does not resolve the problem.
Let me know
You do not have the required permissions to view the files attached to this post.
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ZanePhelan
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