Your recordings solution is trunk side and the Mitel 3300 IPC PABX with AMETHYST version is 1.5 (the latest version for AMETHYST is 1.6.4).
The Mitel Mitia does not provide call details for the switchboard model that you are using. AMTMitel requires this information. Your switchboard extension are receiving call details via SMDRLink from the Mitel SMDR port. The call details provided by the Mitai and the SMDR port is not identical - we cannot compare it, only use as a guideline.
The search you did in AMETHYST Supervisor will show call details as per AMTMitel (mitai) for all extensions but the switchboard extensions, which is SWB1 and SWB2. The switchboard extension's details comes from SMDRLink (Mitel SMDR port).
I have attached the report with SMDRLink call details for 20120904 and trunk/line 17 -
20120904-line17.rar
Please download and unrar, you will need QV.exe to view the report. See forum post -
Error opening qrp file (when using QV)To see why the call details shows extension as EXT, we need to look at the AMTMitel logs for 20120904. We can only trace it, if it was in debug mode. To see if this call details was sent to AMETHYST, we need to look at the amtserver logs (if in debug mode) and the amtcards logs.
Please supply me with this logs (I also need to see the software versions).
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