Amethyst call playback

[jackfrostza]

Hi

The amethyst record's but when play back calls, are fastforward (ff) or overlaps (attached an example .zip audio file)
tried new usb recorder box
new phone
computers has 512ddr ram
new cable's
reinstalled software, that work's for about an 1 hour or 2 then reverts back to ff state
if possible could you please give feed back,
if you need additional information lets me know
Thank's

[Odette Danster]

Please check if this problem occurs on all the extensions or just some?

The PC/PC's where you experience this problem, which operating system is installed?

Which version of USBClient is running on this PC?

Ensure that the correct sound settings is selected for USBClient (please click on link below):

viewtopic.php?f=25&t=2494&p=2505&hilit=usbclient+sound#p2505

This could also be caused by a virus. Please install anti-virus software (if not already installed), check for spyware, etc. Please see forum post below:

viewtopic.php?f=6&t=2519&p=2530&hilit=usbclient+sound#p2530

[jackfrostza]

The error occurs over 70% of the machine's and is completely random (50 agent on the floor)
most of the machine's are running celeron cpu at 2.40GHZ with 512 DRR ram with onboard graphics/sound
current version's on all machine's with Amethyst is v1.6.1.2
all machine are running Panda Endpoint protection
current version OS is windows XP build 2600 service pack 3 full updated
also checked sound setting, which are setup correctly
but still no joy

[jackfrostza]

still waiting on feedback

[Leon van Heerden]

Hi,
The recordings sounds like it is not being written to the hard drive fast enough.

When did this problem start, because it has not always been like this.
Has any new software or policies been implemented that could cause issues with writing to the hard drive?

Things like Antivirus that scan for disk writes in the "Program Files" and "Users" folder could cause this.
Try and exclude the Amethyst folder as well as the "C:\Document and Settings\" (On XP)

Don't you have this problem on PCs that are not running XP?

[jackfrostza]

Sorry for the late reply had to wait on the old recordings.

The first time error was recorded, was on the 30 April 2012.
Yes, we did change from a dos based system to a web based system on the 22 april 2012
so we have to use google chrome to access the data-base.

I have also checked the event viewer there are no HD write error or delays recorded.
I have disable the Antivirus too, so I uninstalled it on one of the problematic machine
but the error still occured (tested over a week period) and yes, the error only occurs on windows XP machine's.

Could it maybe be related to windows updates or other software listed below:

(current software on the XP machine: adobe, google chrome, Openoffice, swift and outlook express)?

Regards
Jarret