Error FOR Belinda BROKEN PIPE OR UNKNOWN DEVICE

[Proodt]

[2013-02-06 09:10:52] Version [1.6.4.15]5086 10.10.0.240 CRE 001 2013-02-01 True
[2013-02-06 09:10:52] Version [1.6.4.15]7000 10.10.0.240 CRE 001 2013-01-30 True
[2013-02-06 09:10:52] Version [1.6.4.15]7001 10.10.0.240 CRE 001 2013-02-01 True
[2013-02-06 09:10:52] Version [1.6.4.15]7003 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7004 10.10.0.240 CRE 001 2013-01-09 True
[2013-02-06 09:10:52] Version [1.6.4.15]7005 10.10.0.240 CRE 001 2013-01-30 True
[2013-02-06 09:10:52] Version [1.6.4.15]7006 10.10.0.240 CRE 001 2013-02-01 True
[2013-02-06 09:10:52] Version [1.6.4.15]7007 10.10.0.240 CRE 001 2013-01-09 True
[2013-02-06 09:10:52] Version [1.6.4.15]7008 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7009 10.10.0.240 CRE 001 2013-02-01 True
[2013-02-06 09:10:52] Version [1.6.4.15]7010 10.10.0.240 CRE 001 2013-01-03 True
[2013-02-06 09:10:52] Version [1.6.4.15]7011 10.10.0.240 CRE 001 2013-02-01 True
[2013-02-06 09:10:52] Version [1.6.4.15]7012 10.10.0.240 CRE 001 2013-02-01 True
[2013-02-06 09:10:52] Version [1.6.4.15]7013 10.10.0.240 CRE 001 2013-02-01 True
[2013-02-06 09:10:52] Version [1.6.4.15]7014 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7017 10.10.0.240 CRE 001 2013-01-09 True
[2013-02-06 09:10:52] Version [1.6.4.15]7019 10.10.0.240 CRE 001 2013-01-09 True
[2013-02-06 09:10:52] Version [1.6.4.15]7021 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7022 10.10.0.240 CRE 001 2013-01-30 True
[2013-02-06 09:10:52] Version [1.6.4.15]7024 10.10.0.240 CRE 001 2013-01-03 True
[2013-02-06 09:10:52] Version [1.6.4.15]7025 10.10.0.240 CRE 001 2013-02-01 True
[2013-02-06 09:10:52] Version [1.6.4.15]7026 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7027 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7028 10.10.0.240 CRE 001 2013-02-01 True
[2013-02-06 09:10:52] Version [1.6.4.15]7029 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7031 10.10.0.240 CRE 001 2013-01-09 True
[2013-02-06 09:10:52] Version [1.6.4.15]7032 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7033 10.10.0.240 CRE 001 2013-02-01 True
[2013-02-06 09:10:52] Version [1.6.4.15]7037 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7038 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7040 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7041 10.10.0.240 CRE 001 2013-01-09 True
[2013-02-06 09:10:52] Version [1.6.4.15]7045 10.10.0.240 CRE 001 2013-01-03 True
[2013-02-06 09:10:52] Version [1.6.4.15]7046 10.10.0.240 CRE 001 2013-02-01 True
[2013-02-06 09:10:52] Version [1.6.4.15]7048 10.10.0.240 CRE 001 2013-02-01 True
[2013-02-06 09:10:52] Version [1.6.4.15]7050 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7051 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7052 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7053 10.10.0.240 CRE 001 2013-01-30 True
[2013-02-06 09:10:52] Version [1.6.4.15]7054 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7055 10.10.0.240 CRE 001 2013-02-01 True
[2013-02-06 09:10:52] Version [1.6.4.15]7056 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7058 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7059 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7061 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7062 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7063 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7064 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7065 10.10.0.240 CRE 001 2013-02-01 True
[2013-02-06 09:10:52] Version [1.6.4.15]7066 10.10.0.240 CRE 001 2013-01-03 True
[2013-02-06 09:10:52] Version [1.6.4.15]7067 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7068 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7069 10.10.0.240 CRE 001 2013-02-01 True
[2013-02-06 09:10:52] Version [1.6.4.15]7070 10.10.0.240 CRE 001 2013-02-01 True
[2013-02-06 09:10:52] Version [1.6.4.15]7071 10.10.0.240 CRE 001 2013-01-03 True
[2013-02-06 09:10:52] Version [1.6.4.15]7072 10.10.0.240 CRE 001 2013-01-29 2013-02-06 False
[2013-02-06 09:10:52] Version [1.6.4.15]7073 10.10.0.240 CRE 001 2013-01-29 2013-02-06 False
[2013-02-06 09:10:52] Version [1.6.4.15]7168 10.10.0.240 CRE 001 2013-01-29 2013-02-06 False
[2013-02-06 09:10:52] Version [1.6.4.15]7215 10.10.0.240 CRE 001 2013-01-29 2013-02-06 False
[2013-02-06 09:11:02] Version [1.6.4.15]User admin disconnected
[2013-02-06 09:11:02] Version [1.6.4.15]User admin connected from 172.24.95.252
[2013-02-06 09:11:12] Version [1.6.4.15]******** ARCHIVE EXECUTION STARTS HERE *************
[2013-02-06 09:11:12] Version [1.6.4.1]Archiving started (PID 27136)
Retrying with upper case share name
mount error(6): No such device or address
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
[2013-02-06 09:11:22] Version [1.6.4.1]CRITICALERROR|32000|STOP|2013-02-06 09:11:22 Archive error: Error mounting Windows share archive drive (//10.10.0.40/amethyst): Broken pipe OR Unknown device
[2013-02-06 09:11:22] Version [1.6.4.1]Done archiving (PID 27136)
[2013-02-06 09:11:25] Version [1.6.4.15]******** ARCHIVE EXECUTION STOPS HERE *************
[2013-02-06 09:12:03] Version [1.6.4.15]******Critical Errors sent to dvdwalt@----,wjoubert@----,smaharaj@----,proodt@----,kiver@---- *******
[2013-02-06 09:12:03] Version [1.6.4.15]2013-02-06 09:11:22 2013-02-06 09:11:22 ARCHIVE ERROR: ERROR MOUNTING WINDOWS SHARE ARCHIVE DRIVE (//10.10.0.40/AMETHYST): BROKEN PIPE OR UNKNOWN DEVICE
[2013-02-06 09:12:03] Version [1.6.4.15]
[2013-02-06 09:12:03] Version [1.6.4.15]******End Critical Section*******

[Belinda Frick]

Thank you for the logs.

We are currently looking into the entries:

Code: Select all

Retrying with upper case share name
mount error(6): No such device or address
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)

[Belinda Frick]

From the error messages it looks like either:

• a problem with the share name or
• access realated - for example that it can access the share, but not write to it.

Some questions:

• Are you using a domain for the Windows Share?
  
  
• Do you use any non-alphabetic or non-numberic characters like special characters:
  double quotes, dollards, question, etc.
  
  
• Check that the share name configured in AMETHYST and actual share name is the same case (as it is case sensitive).
  
  
• Can you send a screenshot of:
  
  • the Windows Share configuration
  • result of the 'Check available Disk Space'.
  Both is in AMETHYST webadmin on the Home page.

[Belinda Frick]

To configure the domain - refer to forum post
Archiving: How do I enter a domain name for a Windows Share?