Amethyst Start up Error

[mosi]

Hi

I have done a reboot of Amethyst(Shutdown from web browser, then power off from the VM environment).
Refer to screenshot for error.

Thanks
Mosi

[Belinda Frick]

Thank you for the post.

We will discuss it internally and let you know if we require more information.

[mosi]

hi

Thank you. I can see that Amethyst is up. But its not putting in call details. Its recording with AMTCARDS on the User field.

Thanks
Mosi

[Belinda Frick]

To check if AMTMitel is running and receiving call details, refer to point 2 in the forum post:

How do I know AMTMitel is receiving call details?

[mosi]

Amethyst date and time is out. i looked at the AMTCARDS recordings and the log files, all of the information shows 08 January 2014. Could it be the reason Amethyst is recording with AMTCARDS



CHANNEL 88
0397275028
2014-01-08 03:53:09
0:13:57

[mosi]

i have checked the How do I know AMTMitel is receiving call details?
All the settings on Mitel Controller are fine as mentioned on the document.
I have stopped and started the AMTMitel and SMDRLink services on Amethyst,
The license manager shows (Expired) and -53 Available Agent licenses

After starting, the log file for the AMTMitel shows
2014-01-08 04:48:32.737 [1.6.4.16] Settings: SMDR listen po: 27982

2014-01-08 04:48:32.737 [1.6.4.16] Settings: Keepalive interval: 30

2014-01-08 04:48:32.737 [1.6.4.16] Settings: Send Virtual: True

2014-01-08 04:48:32.737 [1.6.4.16] Settings: Debug logs: False

2014-01-08 04:48:32.737 [1.6.4.16] Settings: SendCTI: True

2014-01-08 04:48:32.737 [1.6.4.16] Settings: Controller: 10.100.0.2

2014-01-08 04:48:32.737 [1.6.4.16] Settings: extensions:

2014-01-08 04:48:32.737 [1.6.4.16] Settings: trunks:

2014-01-08 04:48:32.737 [1.6.4.16] Settings: skill groups: 7201=,7206=,7900=,7901=,

2014-01-08 04:48:32.737 [1.6.4.16] Debugging logs disabled

2014-01-08 04:48:32.758 [1.6.4.16] MiTAI libraries loaded - version MITEL Telephony Application Interface - Version 13.0.1.9_SP9 REMOTE. Initialising...

2014-01-08 04:48:32.759 [1.6.4.16] TSRCHandler Thread ID : 8605

2014-01-08 04:48:33.850 [1.6.4.16] TMiTAIController Thread ID for 10.100.0.2: 8605

2014-01-08 04:48:33.864 [1.6.4.16] Amethyst Mitel Interface started successfully

[Belinda Frick]

Please let me know if your AMETHYST is up and running.

If not we will need to quote you for a remote call out and once accepted scheduled it.