Amethyst - Advance Call Recording Solution(Trunk,Extension, VoIP and clientside) with Agent Quality Management and 3rd party integration SDK
Moderators: Leon van Heerden, Luanda_Junzi, Belinda Frick, Lee Hendricks
by Leon van Heerden » Thu Mar 07, 2019 10:26 am
The new version of Amtexport2 exports all the calls from a Supervisor request to the FTPs locations. The recordings will have the filenames written out in the following fields:
• Date
• Time
• Extension
• Username
• Number
• Destination
• Direction
• Recording ID
• Recording Reference
- Code: Select all
DATE~TIME~EXTENSION~USERNAME~NUMBER~DESTINATION~DIRECTION~RECORDING_ID~RECORDING_REFERENCE.wav
20180906~095920~MOTOROLA~~180081~UNKNOWN~OUT~28124935~358186072018182-180906-316.wav
20181011~094715~2022~MELISSA_SMITH~0118620880~~OUT~29962358~test181011-0126df.wav
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Leon van Heerden
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- Posts: 332
- Joined: Fri Oct 29, 2010 11:21 am
- Location: Cape Town
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