Recordings for Amt1 and Amt2

Amethyst - Advance Call Recording Solution(Trunk,Extension, VoIP and clientside) with Agent Quality Management and 3rd party integration SDK

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Recordings for Amt1 and Amt2

Postby Lee Hendricks » Tue Jul 03, 2018 1:53 pm

At a site like CCD where recordings must be available in both the Amethyst servers, make sure that the correct script is running:

Confirm that the script is running

Code: Select all
less /root/scripts/

Check that the script contains "/opt/amethyst/data/sweeper1/"

Check the location to confirmif there are recordings
Code: Select all
ls /opt/amethyst/data/sweeper1/

If not all the recordings seem to be processing in then the issue is that the sweeper is not reading it from the correct location

Edit the amtsweeper
Code: Select all
cd /opt/amethyst/bin/

Backup the current ini
Code: Select all
cp amtsweeper.ini amtsweeper.ini-20180703

Edit the amtsweeper.ini
Code: Select all
vi amtsweeper.ini

Change the directory:
Code: Select all

Startup the amtsweeper
Code: Select all
./amtsweeper -D

The files that were left behind will now process in
Lee Hendricks
Posts: 150
Joined: Mon Aug 25, 2014 2:18 pm

Re: Recordings for Amt1 and Amt2

Postby Belinda Frick » Wed Apr 06, 2022 2:23 pm

Belinda Frick
Posts: 3808
Joined: Fri Nov 12, 2010 4:25 pm

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