AMT Listen

Amethyst - Advance Call Recording Solution(Trunk,Extension, VoIP and clientside) with Agent Quality Management and 3rd party integration SDK

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AMT Listen

Postby kimh » Tue Oct 16, 2012 2:20 pm

I am trying to access archived calls via AMT Listen on my new machine. Used to work fine on my old machine.

As soon as I try to Connect to database it gives the following message:

Amethyst Archive Listen
Could not connect to database: Unable to Load dbexpint.dll
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kimh
 
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Re: AMT Listen

Postby Leon van Heerden » Wed Oct 17, 2012 10:06 am

Hi,
I have updated this POST and added the DLL files.

Regards
Leon
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http://www.datatex.co.za
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Re: AMT Listen

Postby kimh » Wed Oct 17, 2012 11:49 am

Have done as suggested but now get a different error message. See attached.
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Re: AMT Listen

Postby Leon van Heerden » Wed Oct 17, 2012 4:06 pm

Did you get the list of databases to access?
Did this error occur after decryption of the database or before?
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http://www.datatex.co.za
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Re: AMT Listen

Postby kimh » Thu Oct 18, 2012 7:58 am

I get the list of databases, select one and then click on Connect to database - so during the decrypting database stage.

I am doing this on my new machine. What are the steps from start to finish to install AMT Listen. (I don't have Amethyst installed on my machine, if that makes any difference).

Do I need SQL installed on my machine?

Have attached the error again.
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kimh
 
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Re: AMT Listen

Postby Belinda Frick » Tue Oct 23, 2012 11:20 am

For install instructions for AMTListen, please see forum post:

Listening to an archived & purged recording in Amethyst 1.5+
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