IP Voice Recording - Auto popup for notes

Amethyst - Advance Call Recording Solution(Trunk,Extension, VoIP and clientside) with Agent Quality Management and 3rd party integration SDK

Moderators: Leon van Heerden, Luanda_Junzi, Belinda Frick, Lee Hendricks

IP Voice Recording - Auto popup for notes

Postby GreggB » Fri Jan 18, 2013 1:36 pm

Hi,

We need to make notes on the voice call while the call is active.

We would like an auto popup while on the call to take notes that will update the Subject on that voice call.

See attached

We user the IP/MAC address Voice Recording.

Please advise,

Thank you
Gregg
You do not have the required permissions to view the files attached to this post.
GreggB
 
Posts: 15
Joined: Thu Aug 30, 2012 9:21 am
Location: Hatfield Pretoria

Re: IP Voice Recording - Auto popup for notes

Postby Belinda Frick » Tue Jan 22, 2013 12:19 pm

For download of AMTClient install file and install steps, please refer to forum post:

How do I configure AmtClient 1.6
Belinda Frick
 
Posts: 3808
Joined: Fri Nov 12, 2010 4:25 pm

Re: IP Voice Recording - Auto popup for notes

Postby Belinda Frick » Tue Jan 22, 2013 12:23 pm

To add to previous post. After you have installed AMTClient and if you meet the required AMETHYST version you can update to the latest version of AMTClient. This update can be loaded in AMETHYST webadmin and it will distribute it over the network to the agent PC (unless access restriction on the network blocks the update).

Release notes: AMTClient 1.6.4.2
Belinda Frick
 
Posts: 3808
Joined: Fri Nov 12, 2010 4:25 pm

Re: IP Voice Recording - Auto popup for notes

Postby GreggB » Tue Jan 22, 2013 2:41 pm

Hi Belinda,

I have installed it and configured the ini's as per instructions.

I have even turned the windows firewall off.

But I still cant get it to pop up when an incoming call is answered.

We are using windows7

I pointed the ini to the Amethyst Linux box IP and not the IP Voice Recording windows box. Is this correct?

Please advise
You do not have the required permissions to view the files attached to this post.
GreggB
 
Posts: 15
Joined: Thu Aug 30, 2012 9:21 am
Location: Hatfield Pretoria

Re: IP Voice Recording - Auto popup for notes

Postby GreggB » Tue Jan 22, 2013 3:25 pm

Hi Belinda,

See attached supervisor, Extension 9725 is 0825, we changed the number, will this have any affect?
You do not have the required permissions to view the files attached to this post.
GreggB
 
Posts: 15
Joined: Thu Aug 30, 2012 9:21 am
Location: Hatfield Pretoria

Re: IP Voice Recording - Auto popup for notes

Postby GreggB » Tue Jan 22, 2013 3:38 pm

Hi Belinda,

I have added the physical device 0825 see attached, but it is still not popping up
You do not have the required permissions to view the files attached to this post.
GreggB
 
Posts: 15
Joined: Thu Aug 30, 2012 9:21 am
Location: Hatfield Pretoria

Re: IP Voice Recording - Auto popup for notes

Postby GreggB » Wed Jan 23, 2013 7:37 am

Hi Belinda,

I see the INI file on our windows box that does the IP voice recording, still has the old 97xx numbers instead of the 08xx numbers.

How do I change this? I have changed it to 08xx and saved it, but it just goes back to 97xx

Please advise,

Thank you,
Gregg
You do not have the required permissions to view the files attached to this post.
GreggB
 
Posts: 15
Joined: Thu Aug 30, 2012 9:21 am
Location: Hatfield Pretoria

Re: IP Voice Recording - Auto popup for notes

Postby Belinda Frick » Wed Jan 23, 2013 10:18 am

If the AMTClient on the agent PC can communicate with AMETHYST, it will auto update to show under 'Configure CTI Devices'. This part is working as per screen.

You will only have popups if recordings are taking place. Please check if your extensions are being recorded.
The instruction for popup on start of recording comes from the recording soft ware.
Belinda Frick
 
Posts: 3808
Joined: Fri Nov 12, 2010 4:25 pm

Re: IP Voice Recording - Auto popup for notes

Postby GreggB » Wed Jan 23, 2013 10:37 am

Hi Belinda,

It is recording on x9725, but her extension has changed from 9725 to 0825

Please advise
You do not have the required permissions to view the files attached to this post.
GreggB
 
Posts: 15
Joined: Thu Aug 30, 2012 9:21 am
Location: Hatfield Pretoria

Re: IP Voice Recording - Auto popup for notes

Postby GreggB » Wed Jan 23, 2013 10:49 am

I changed the extension to 9725 and the popup came up :)

the only problem is I need to change the extensions to the new 08xx range, see the ini screen shot I sent earlier
GreggB
 
Posts: 15
Joined: Thu Aug 30, 2012 9:21 am
Location: Hatfield Pretoria

Next

Return to Amethyst

Who is online

Users browsing this forum: No registered users and 1 guest

cron