Error FOR Belinda BROKEN PIPE OR UNKNOWN DEVICE

Amethyst - Advance Call Recording Solution(Trunk,Extension, VoIP and clientside) with Agent Quality Management and 3rd party integration SDK

Moderators: Leon van Heerden, Luanda_Junzi, Belinda Frick, Lee Hendricks

Error FOR Belinda BROKEN PIPE OR UNKNOWN DEVICE

Postby Proodt » Wed Feb 06, 2013 10:43 am

[2013-02-06 09:10:52] Version [1.6.4.15]5086 10.10.0.240 CRE 001 2013-02-01 True
[2013-02-06 09:10:52] Version [1.6.4.15]7000 10.10.0.240 CRE 001 2013-01-30 True
[2013-02-06 09:10:52] Version [1.6.4.15]7001 10.10.0.240 CRE 001 2013-02-01 True
[2013-02-06 09:10:52] Version [1.6.4.15]7003 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7004 10.10.0.240 CRE 001 2013-01-09 True
[2013-02-06 09:10:52] Version [1.6.4.15]7005 10.10.0.240 CRE 001 2013-01-30 True
[2013-02-06 09:10:52] Version [1.6.4.15]7006 10.10.0.240 CRE 001 2013-02-01 True
[2013-02-06 09:10:52] Version [1.6.4.15]7007 10.10.0.240 CRE 001 2013-01-09 True
[2013-02-06 09:10:52] Version [1.6.4.15]7008 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7009 10.10.0.240 CRE 001 2013-02-01 True
[2013-02-06 09:10:52] Version [1.6.4.15]7010 10.10.0.240 CRE 001 2013-01-03 True
[2013-02-06 09:10:52] Version [1.6.4.15]7011 10.10.0.240 CRE 001 2013-02-01 True
[2013-02-06 09:10:52] Version [1.6.4.15]7012 10.10.0.240 CRE 001 2013-02-01 True
[2013-02-06 09:10:52] Version [1.6.4.15]7013 10.10.0.240 CRE 001 2013-02-01 True
[2013-02-06 09:10:52] Version [1.6.4.15]7014 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7017 10.10.0.240 CRE 001 2013-01-09 True
[2013-02-06 09:10:52] Version [1.6.4.15]7019 10.10.0.240 CRE 001 2013-01-09 True
[2013-02-06 09:10:52] Version [1.6.4.15]7021 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7022 10.10.0.240 CRE 001 2013-01-30 True
[2013-02-06 09:10:52] Version [1.6.4.15]7024 10.10.0.240 CRE 001 2013-01-03 True
[2013-02-06 09:10:52] Version [1.6.4.15]7025 10.10.0.240 CRE 001 2013-02-01 True
[2013-02-06 09:10:52] Version [1.6.4.15]7026 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7027 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7028 10.10.0.240 CRE 001 2013-02-01 True
[2013-02-06 09:10:52] Version [1.6.4.15]7029 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7031 10.10.0.240 CRE 001 2013-01-09 True
[2013-02-06 09:10:52] Version [1.6.4.15]7032 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7033 10.10.0.240 CRE 001 2013-02-01 True
[2013-02-06 09:10:52] Version [1.6.4.15]7037 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7038 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7040 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7041 10.10.0.240 CRE 001 2013-01-09 True
[2013-02-06 09:10:52] Version [1.6.4.15]7045 10.10.0.240 CRE 001 2013-01-03 True
[2013-02-06 09:10:52] Version [1.6.4.15]7046 10.10.0.240 CRE 001 2013-02-01 True
[2013-02-06 09:10:52] Version [1.6.4.15]7048 10.10.0.240 CRE 001 2013-02-01 True
[2013-02-06 09:10:52] Version [1.6.4.15]7050 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7051 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7052 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7053 10.10.0.240 CRE 001 2013-01-30 True
[2013-02-06 09:10:52] Version [1.6.4.15]7054 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7055 10.10.0.240 CRE 001 2013-02-01 True
[2013-02-06 09:10:52] Version [1.6.4.15]7056 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7058 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7059 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7061 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7062 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7063 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7064 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7065 10.10.0.240 CRE 001 2013-02-01 True
[2013-02-06 09:10:52] Version [1.6.4.15]7066 10.10.0.240 CRE 001 2013-01-03 True
[2013-02-06 09:10:52] Version [1.6.4.15]7067 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7068 10.10.0.240 CRE 001 2013-01-29 True
[2013-02-06 09:10:52] Version [1.6.4.15]7069 10.10.0.240 CRE 001 2013-02-01 True
[2013-02-06 09:10:52] Version [1.6.4.15]7070 10.10.0.240 CRE 001 2013-02-01 True
[2013-02-06 09:10:52] Version [1.6.4.15]7071 10.10.0.240 CRE 001 2013-01-03 True
[2013-02-06 09:10:52] Version [1.6.4.15]7072 10.10.0.240 CRE 001 2013-01-29 2013-02-06 False
[2013-02-06 09:10:52] Version [1.6.4.15]7073 10.10.0.240 CRE 001 2013-01-29 2013-02-06 False
[2013-02-06 09:10:52] Version [1.6.4.15]7168 10.10.0.240 CRE 001 2013-01-29 2013-02-06 False
[2013-02-06 09:10:52] Version [1.6.4.15]7215 10.10.0.240 CRE 001 2013-01-29 2013-02-06 False
[2013-02-06 09:11:02] Version [1.6.4.15]User admin disconnected
[2013-02-06 09:11:02] Version [1.6.4.15]User admin connected from 172.24.95.252
[2013-02-06 09:11:12] Version [1.6.4.15]******** ARCHIVE EXECUTION STARTS HERE *************
[2013-02-06 09:11:12] Version [1.6.4.1]Archiving started (PID 27136)
Retrying with upper case share name
mount error(6): No such device or address
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
[2013-02-06 09:11:22] Version [1.6.4.1]CRITICALERROR|32000|STOP|2013-02-06 09:11:22 Archive error: Error mounting Windows share archive drive (//10.10.0.40/amethyst): Broken pipe OR Unknown device
[2013-02-06 09:11:22] Version [1.6.4.1]Done archiving (PID 27136)
[2013-02-06 09:11:25] Version [1.6.4.15]******** ARCHIVE EXECUTION STOPS HERE *************
[2013-02-06 09:12:03] Version [1.6.4.15]******Critical Errors sent to dvdwalt@----,wjoubert@----,smaharaj@----,proodt@----,kiver@---- *******
[2013-02-06 09:12:03] Version [1.6.4.15]2013-02-06 09:11:22 2013-02-06 09:11:22 ARCHIVE ERROR: ERROR MOUNTING WINDOWS SHARE ARCHIVE DRIVE (//10.10.0.40/AMETHYST): BROKEN PIPE OR UNKNOWN DEVICE
[2013-02-06 09:12:03] Version [1.6.4.15]
[2013-02-06 09:12:03] Version [1.6.4.15]******End Critical Section*******
Last edited by Leon van Heerden on Wed Feb 06, 2013 10:51 am, edited 1 time in total.
Reason: Removed email addresses
Proodt
 
Posts: 2
Joined: Wed Feb 06, 2013 9:33 am

Re: Error FOR Belinda BROKEN PIPE OR UNKNOWN DEVICE

Postby Belinda Frick » Wed Feb 06, 2013 12:24 pm

Thank you for the logs.

We are currently looking into the entries:
Code: Select all
Retrying with upper case share name
mount error(6): No such device or address
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
Belinda Frick
 
Posts: 3808
Joined: Fri Nov 12, 2010 4:25 pm

Re: Error FOR Belinda BROKEN PIPE OR UNKNOWN DEVICE

Postby Belinda Frick » Thu Feb 07, 2013 11:15 am

From the error messages it looks like either:
  • a problem with the share name or
  • access realated - for example that it can access the share, but not write to it.

Some questions:

  • Are you using a domain for the Windows Share?

  • Do you use any non-alphabetic or non-numberic characters like special characters:
    double quotes, dollards, question, etc.

  • Check that the share name configured in AMETHYST and actual share name is the same case (as it is case sensitive).

  • Can you send a screenshot of:
    • the Windows Share configuration
    • result of the 'Check available Disk Space'.
    Both is in AMETHYST webadmin on the Home page.
Belinda Frick
 
Posts: 3808
Joined: Fri Nov 12, 2010 4:25 pm

Re: Error FOR Belinda BROKEN PIPE OR UNKNOWN DEVICE

Postby Belinda Frick » Fri Feb 08, 2013 9:11 am

To configure the domain - refer to forum post
Archiving: How do I enter a domain name for a Windows Share?
Belinda Frick
 
Posts: 3808
Joined: Fri Nov 12, 2010 4:25 pm


Return to Amethyst

Who is online

Users browsing this forum: No registered users and 1 guest