Amethyst Remote 1.6 Client Recording unable to play

Amethyst - Advance Call Recording Solution(Trunk,Extension, VoIP and clientside) with Agent Quality Management and 3rd party integration SDK

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Amethyst Remote 1.6 Client Recording unable to play

Postby ZanePhelan » Mon Feb 18, 2013 1:17 pm

Hi Support,

Attached please find a gsc file that i can't play.

Could you please see if you can convert it to gsm or wav for me please :)

Thanks
Zane
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ZanePhelan
 
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Re: Amethyst Remote 1.6 Client Recording unable to play

Postby Belinda Frick » Mon Feb 18, 2013 5:03 pm

Where did you get the GSC file? The should also be DT files (call details, notes, etc.)

We usually combine the GSC and DT files to create the zlb, which is sent to AMETHYST.
Belinda Frick
 
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Re: Amethyst Remote 1.6 Client Recording unable to play

Postby ZanePhelan » Tue Feb 19, 2013 8:45 am

The recording was found on a archive drive after checking for the file reference on the remote usbclient machine.

The usbclient is running version 1.6.1.2

It appears that the client pc's date was incorrect, so the recording was incorrectly date stamped etc.

Searching on for the file reference on amethyst does not bring up the call or the reference.

Hope that helps
ZanePhelan
 
Posts: 67
Joined: Tue Mar 20, 2012 10:42 am

Re: Amethyst Remote 1.6 Client Recording unable to play

Postby Belinda Frick » Tue Feb 19, 2013 11:40 am

Zane, we could not find anything wrong with the file.

Here is the .wav version:
148_8ddbdba10d47f7.rar
Download and unrar with password.
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Belinda Frick
 
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Re: Amethyst Remote 1.6 Client Recording unable to play

Postby ZanePhelan » Tue Feb 19, 2013 4:32 pm

Thank you!

;)
ZanePhelan
 
Posts: 67
Joined: Tue Mar 20, 2012 10:42 am


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