Amethyst 1.6 Unable to Complete Archive

Amethyst - Advance Call Recording Solution(Trunk,Extension, VoIP and clientside) with Agent Quality Management and 3rd party integration SDK

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Amethyst 1.6 Unable to Complete Archive

Postby ZanePhelan » Tue Feb 19, 2013 6:05 pm

Hi Support,

Getting the following error when Amethyst 1.6 attempts to run scheduled archive:

CRITICALERROR|32000|STOP|2013-02- 0906:50:06Archiveerror:Errorencryptingdatabase:Operationnotpermitted
******CriticalErrorssentto*******
2013-02-1906:50:062013-02-1906:50:06ARCHIVEERROR:ERRORENCRYPTINGDATABASE:OPERATIONNOTPERMITTED
******EndCriticalSection*******

Normal reclaim disk space fails with the following error:
gbak: ERROR: deadlock
gbak: ERROR: gds_$receive failed
gbak: Exiting before completion due to errors
[2013-02-18 01:13:30] Version [1.6.3.18]Error during backup stage of reclaim space
gbak: ERROR: cannot open backup file /tmp/amt.gbk
gbak: Exiting before completion due to errors

So the database appears broken...

Would you like to remote in or send me a script?

Let me know
ZanePhelan
 
Posts: 67
Joined: Tue Mar 20, 2012 10:42 am

Re: Amethyst 1.6 Unable to Complete Archive

Postby Belinda Frick » Wed Feb 20, 2013 9:52 am

Zane, please contact our sales to quote you for remote support.
Belinda Frick
 
Posts: 3808
Joined: Fri Nov 12, 2010 4:25 pm


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