A number of EXT have ceased recording

Amethyst - Advance Call Recording Solution(Trunk,Extension, VoIP and clientside) with Agent Quality Management and 3rd party integration SDK

Moderators: Leon van Heerden, Luanda_Junzi, Belinda Frick, Lee Hendricks

A number of EXT have ceased recording

Postby Justin Marshall » Thu Apr 04, 2013 2:32 pm

Hi Folks,

I notice that a number of my extensions stopped recording on the 20/03/2013 for some reason. Please look into it urgently.

Thanks

Justin
Justin Marshall
 
Posts: 1
Joined: Thu Apr 04, 2013 2:05 pm

Re: A number of EXT have ceased recording

Postby Belinda Frick » Mon Apr 08, 2013 11:36 am

Which recording solution do you have?

If AMETHYST,
refer to forum post to check in log of recording software when last recodings was made and if any error message: How do I know AMTCards are recording?
Belinda Frick
 
Posts: 3808
Joined: Fri Nov 12, 2010 4:25 pm


Return to Amethyst

Who is online

Users browsing this forum: No registered users and 1 guest