Card server space

Amethyst - Advance Call Recording Solution(Trunk,Extension, VoIP and clientside) with Agent Quality Management and 3rd party integration SDK

Moderators: Leon van Heerden, Luanda_Junzi, Belinda Frick, Lee Hendricks

Card server space

Postby juliana » Thu Apr 25, 2013 12:16 pm

Hi,

Been getting critical error re

--------------------- CRITICAL ERRORS START HERE ---------------------
2013-04-25 11:02:14 2013-04-25 11:52:03 CURRENT MEMORY USAGE(90%) ON CARDSERVER(CARDSERVER) EXCEEDS THRESHOLD(80%).
2013-04-25 11:10:16 2013-04-25 12:00:05 CURRENT MEMORY USAGE(90%) ON CARDSERVER(CARDSERVER) EXCEEDS THRESHOLD(80%).

---------------------- CRITICAL ERRORS END HERE ----------------------

Our IT is indicating that they freed up space (We have freed up about 1 tenth of a terabyte for space for this but your experience is the same.)

What else could they be missing? Kindly support. :?:
juliana
 
Posts: 12
Joined: Thu Mar 15, 2012 10:43 am

Re: Card server space

Postby Belinda Frick » Thu Apr 25, 2013 3:22 pm

The critical error refers to the memory usage on the Cardserver.

For more details please see forum post:
Critical Error: CURRENT MEMORY USAGE (?%)

Please note that recordings are made on the Cardserver. The Cardserver must be up and running during recording hours. Schedule any maintenance outside recording hours.
Belinda Frick
 
Posts: 3808
Joined: Fri Nov 12, 2010 4:25 pm


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