[2013-05-30 12:50:07] Warning: 3776 consecutive "EXT" record

[mosi]

i am getting the error message below

--------------------- CRITICAL ERRORS START HERE ---------------------
[2013-05-30 12:50:07] Warning: 3776 consecutive "EXT" recordings processed.

Regards
Corllet

[Belinda Frick]

We already checked that AMTMitel is receiving call details(STOP messages).
We stopped/started the server service to ensure it is sending the call details.
You can ping AMETHYST from the Cardserver.
The Cardserver is sending recordings via ftp to AMETHYST (zlb files).

The only issue was no response when using the 'Configure Cardserver/CRE' link from webadmin. This connects to the Cardserver.

Please log onto the Cardserver and check that the current IP is what is configured under 'Configure Cardserver/CRE IP'. Note this IP must be a static IP.
If the IP is incorrect, please update the correct IP to AMETHYST under 'Configure Cardserver/CRE IP). NOTE: It must be a static IP for the Cardserver, else you will have issues again.

Once you can access the 'Configure Cardserver/CRE' link, click on the view logs link. Scroll down to last entry. Check that the 'Recorded' entry is for '(DTA)'. You will then have an extension number, which means you are receiving call details for your trunks side recording solution.

[mosi]

the error seems to be cleared after i have restarted the Amethsyt and cardserver in the evening.
Calls are recorded with SMDR details.

The only problem that i am experincing is i cannot log into the 'Configure Card Server / CRE' i can go into
'Configure Card Server / CRE IPs'

Any ideas
Thank you

[Belinda Frick]

Have you confirmed that
the IP configured for the Cardserver under 'Configure Cardserver/CRE IP' in AMETHYST Webadmin
is the actual IP of the Cardserver(do a ipconfig in the dos command prompt on the Cardserver).