Amethyst Log file

Amethyst - Advance Call Recording Solution(Trunk,Extension, VoIP and clientside) with Agent Quality Management and 3rd party integration SDK

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Amethyst Log file

Postby wayne » Thu Jun 20, 2013 10:05 am

As discussed please find the log files. Please confirm if you have received the files
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wayne
 
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Re: Amethyst Log file

Postby Belinda Frick » Thu Jun 20, 2013 3:27 pm

With which extension number did you do the test call?
What is the channel number the extension is configured for?
What was the number you dialed?
Belinda Frick
 
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Re: Amethyst Log file

Postby Belinda Frick » Mon Jul 01, 2013 4:13 pm

Quote QOT-1202289 was sent for site visit to investigate why not all Avaya calls are being recorded.

Once accepted the call out will be scheduled.
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Re: Amethyst Log file

Postby wayne » Mon Jul 01, 2013 4:49 pm

Belinda Frick wrote:Quote QOT-1202289 was sent for site visit to investigate why not all Avaya calls are being recorded.

Once accepted the call out will be scheduled.


The quote auth was already sent through last week.
wayne
 
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Re: Amethyst Log file

Postby Belinda Frick » Tue Jul 02, 2013 2:25 pm

Admin advised me that the site visit is booked for tomorrow.
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