Administrator Console

Amethyst - Advance Call Recording Solution(Trunk,Extension, VoIP and clientside) with Agent Quality Management and 3rd party integration SDK

Moderators: Leon van Heerden, Luanda_Junzi, Belinda Frick, Lee Hendricks

Administrator Console

Postby Hentie » Thu Jan 30, 2014 9:53 am

Hi Guys

I can't get into our administrator web console even though the supervisor site works. I'm pretty sure that nothing has changed. Would you please assist.
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Hentie
 
Posts: 15
Joined: Thu Jan 24, 2013 3:24 pm

Re: Administrator Console

Postby Belinda Frick » Mon Feb 03, 2014 2:16 pm

If you can access the Supervisor, but not the Webadmin please check if a firewall or proxy is not blocking port 3080.

If this does not resolve the issue, we will need to log onto the AMETHYST server and investigate why the webadmin software is not accessible. We will need to quote you for a remote call out (provided you can give us SSH access to the AMETHYST server) or a site visit.
Belinda Frick
 
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Joined: Fri Nov 12, 2010 4:25 pm

Re: Administrator Console

Postby Hentie » Mon Feb 03, 2014 2:41 pm

Hi Belinda

We can telnet to the location but we cannot browse. The site is also internal so there is no firewall blocking it and we have no proxy. Nothing has changed recently.
Hentie
 
Posts: 15
Joined: Thu Jan 24, 2013 3:24 pm

Re: Administrator Console

Postby Belinda Frick » Tue Feb 04, 2014 11:44 am

We will need to investigate on the AMETHYST server.

I will ask Sales to send you a quote for the remote call out.

We will need SSH access to the AMETHYST server.
Belinda Frick
 
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Joined: Fri Nov 12, 2010 4:25 pm


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