Amethyst Change Log not found

Amethyst - Advance Call Recording Solution(Trunk,Extension, VoIP and clientside) with Agent Quality Management and 3rd party integration SDK

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Amethyst Change Log not found

Postby ZanePhelan » Mon Jun 30, 2014 10:04 am

Hi Support,

Hope you can assist

I have a amethyst 1.6.0.24 that when it's busy with its evening archive its reports three change log files that it cannot find.

How can I get Amethyst to rebuild these change logs to ensure completion of the archive process and to ensure that there are no drive corruptions etc?

Thanks

Regards
Zane

Example of log:
Version [1.6.0.24]Archiving started (PID 895)
Version [1.6.0.24] Recording /mnt/drive2/exclusive/20120531/080_07dc30b684dcb specified in /opt/amethyst/bin/nfs/change.log-aa was not found
Version [1.6.0.41]******Critical Errors sent *******
Version [1.6.0.41][2014-06-29 21:57:48] Version [1.6.0.24] Recording /mnt/drive2/exclusive/20120531/080_07dc30b684dcb specified in /opt/amethyst/bin/nfs/change.log-aa was not found
Version [1.6.0.41]
Version [1.6.0.41]******End Critical Section*******
Version [1.6.0.24] Recording /mnt/drive4/20110819/062_07db4a3fb643f specified in /opt/amethyst/bin/nfs/change.log-ab was not found
Version [1.6.0.24] Recording /mnt/drive2/exclusive/20120531/080_07dc30b684dcb specified in /opt/amethyst/bin/nfs/change.log-1 was not found
Version [1.6.0.24]Done archiving (PID 895)
Version [1.6.0.41]******Critical Errors sent *******
Version [1.6.0.41][2014-06-29 22:26:10] Version [1.6.0.24] Recording /mnt/drive4/20110819/062_07db4a3fb643f specified in /opt/amethyst/bin/nfs/change.log-ab was not found
Version [1.6.0.41][2014-06-29 22:26:10] Version [1.6.0.24] Recording /mnt/drive2/exclusive/20120531/080_07dc30b684dcb specified in /opt/amethyst/bin/nfs/change.log-1 was not found
Version [1.6.0.41]
Version [1.6.0.41]******End Critical Section*******
ZanePhelan
 
Posts: 67
Joined: Tue Mar 20, 2012 10:42 am

Re: Amethyst Change Log not found

Postby Belinda Frick » Tue Jul 08, 2014 10:24 am

The archiving has picked up an issue with the 2 recording files:
080_07dc30b684dcb
062_07db4a3fb643f
It will repeat these messages each night as it cannot archive these files. You can try and search for these recordings and see if you can play them back, but it looks like these recordings are 'lost'.

To remove the reference numbers from the change log file, you can load the following script via AMETHYST webadmin and uploads. To load it in AMETHYST Webadmin - see forum post:
How do I upgrade with AMETHYST 1.5 /1.6?

fix-archive-missing-recordings.rar


Alternatively for later versions of the software use the following
fix-archive-missing-recordings-164.rar
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Belinda Frick
 
Posts: 3808
Joined: Fri Nov 12, 2010 4:25 pm

Re: Amethyst Change Log not found

Postby ZanePhelan » Tue Jul 08, 2014 5:07 pm

Thanks Belinda

Will run the script asap and let you know if anything exploded ;)
ZanePhelan
 
Posts: 67
Joined: Tue Mar 20, 2012 10:42 am

Re: Amethyst Change Log not found

Postby ZanePhelan » Wed Jul 09, 2014 7:35 am

Script worked and the archives completed without any errors last night.

Thanks
ZanePhelan
 
Posts: 67
Joined: Tue Mar 20, 2012 10:42 am


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