Permission denied alert.

Amethyst - Advance Call Recording Solution(Trunk,Extension, VoIP and clientside) with Agent Quality Management and 3rd party integration SDK

Moderators: Leon van Heerden, Luanda_Junzi, Belinda Frick, Lee Hendricks

Permission denied alert.

Postby Hentie » Thu Aug 07, 2014 9:34 am

Hi Guys

I've recently received this error. It is most likely a permission error, but I'm not sure where I am supposed to go to grant the appropriate permissions. I've checked the archive/backup location and the permissions seem fine.

---------------------------------------------------------------------------------

To the Amethyst critical administrator

Amethyst has experienced some critical errors.
Critical errors should be investigated and must never be ignored.


--------------------- CRITICAL ERRORS START HERE ---------------------
[2014-08-06 21:16:17] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140723/a140723-000001.gsc". Permission denied
[2014-08-06 21:16:27] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140723/a140723-000001.gsc". Permission denied
[2014-08-06 21:16:27] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140724/a140724-00081c.gsc". Permission denied
[2014-08-06 21:16:38] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140724/a140724-00081c.gsc". Permission denied
[2014-08-06 21:16:38] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140728/a140728-00044c.gsc". Permission denied
[2014-08-06 21:16:38] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140723/a140723-000001.gsc". Permission denied
[2014-08-06 21:16:48] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140728/a140728-00044c.gsc". Permission denied
[2014-08-06 21:16:48] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140724/a140724-00081c.gsc". Permission denied
[2014-08-06 21:16:48] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140729/a140729-000c33.gsc". Permission denied
[2014-08-06 21:16:48] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140723/a140723-000001.gsc". Permission denied
[2014-08-06 21:16:58] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140724/a140724-00081c.gsc". Permission denied
[2014-08-06 21:16:58] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140723/a140723-000001.gsc". Permission denied
[2014-08-06 21:16:58] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140731/a140731-000531.gsc". Permission denied
[2014-08-06 21:16:58] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140729/a140729-000c33.gsc". Permission denied
[2014-08-06 21:16:58] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140728/a140728-00044c.gsc". Permission denied
[2014-08-06 21:17:08] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140723/a140723-000001.gsc". Permission denied
[2014-08-06 21:17:08] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140731/a140731-000531.gsc". Permission denied
[2014-08-06 21:17:08] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140729/a140729-000c33.gsc". Permission denied
[2014-08-06 21:17:08] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140728/a140728-00044c.gsc". Permission denied
[2014-08-06 21:17:08] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140804/a140804-00028a.gsc". Permission denied
[2014-08-06 21:17:08] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140724/a140724-00081c.gsc". Permission denied
[2014-08-06 21:17:18] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140731/a140731-000531.gsc". Permission denied
[2014-08-06 21:17:18] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140729/a140729-000c33.gsc". Permission denied
[2014-08-06 21:17:18] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140728/a140728-00044c.gsc". Permission denied
[2014-08-06 21:17:18] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140804/a140804-00028a.gsc". Permission denied
[2014-08-06 21:17:19] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140805/a140805-00085c.gsc". Permission denied
[2014-08-06 21:17:19] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140724/a140724-00081c.gsc". Permission denied
[2014-08-06 21:17:19] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140723/a140723-000001.gsc". Permission denied

---------------------- CRITICAL ERRORS END HERE ----------------------
Hentie
 
Posts: 15
Joined: Thu Jan 24, 2013 3:24 pm

Re: Permission denied alert.

Postby Belinda Frick » Thu Aug 07, 2014 12:37 pm

The auto archive that takes place at 21h00 each night cannot write to the folder on your network:
opt/amethyst/backup/nfs/20140723

You can get the archive server IP from AMETHYST webadmin under 'Configure archiving'.

Please check access writes for the NFS share.
Belinda Frick
 
Posts: 3808
Joined: Fri Nov 12, 2010 4:25 pm

Re: Permission denied alert.

Postby Belinda Frick » Wed Aug 20, 2014 10:51 am

RE telephone conversation.

Refer to "/opt/amethyst/backup/nfs/20140723/a140723-000001.gsc":

'/opt/amethyst/backup/nfs/' is the path for AMETHYST to your NFS share (PC IP address and NFS share name).

If you access your NFS share, '20140723' will be a folder the archiving creates to place the recordings (GSC files) in.
Belinda Frick
 
Posts: 3808
Joined: Fri Nov 12, 2010 4:25 pm

Re: Permission denied alert.

Postby Hentie » Fri Aug 29, 2014 10:09 am

Hi Belinda

We gave full permissions to our amethyst user which did not work. Where after we have full permissions to the everyone group which did work. While working it is not really a best practice to give everyone access to our archived recordings.
Hentie
 
Posts: 15
Joined: Thu Jan 24, 2013 3:24 pm


Return to Amethyst

Who is online

Users browsing this forum: No registered users and 1 guest