Unable to extract/view recordings on archive drive

Amethyst - Advance Call Recording Solution(Trunk,Extension, VoIP and clientside) with Agent Quality Management and 3rd party integration SDK

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Unable to extract/view recordings on archive drive

Postby wayne » Fri Sep 26, 2014 12:44 pm

Good day
As per our discussion earlier I'm unable to view the database files with AMT Listen.

I ran the old datebase batch file and selected Amethyst 1.5, the backup directory path is d:\ and the root folder of the recording path is also d:\
AMT Listen is then able to list the databases, but when I select the database of the 20121110 the attached error displays. If I select an earlier database of 20110701 I'm able to view the database and start a search
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wayne
 
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Re: Unable to extract/view recordings on archive drive

Postby Belinda Frick » Tue Nov 11, 2014 12:13 pm

Belinda Frick
 
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Joined: Fri Nov 12, 2010 4:25 pm


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