AMT Listen: Class not registered

Amethyst - Advance Call Recording Solution(Trunk,Extension, VoIP and clientside) with Agent Quality Management and 3rd party integration SDK

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AMT Listen: Class not registered

Postby Hentie » Fri Mar 20, 2015 3:27 pm

Hi There

We have been having a problem with AMT listen. At first we could not see any of our archives. That issue has been fixes by Lee. Now we can get into our old archives with AMT listen, but when we search for a specific recording and double click on it we get an error "Class nor registered."

I've attached the error message. Would you please assist.
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Hentie
 
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Re: AMT Listen: Class not registered

Postby Belinda Frick » Tue Mar 24, 2015 11:56 am

This error message can be missing or corrupt Windows files.

Please search internet for "class not registered" and your operating system(for example Windows 2008 server) for repair options/suggestions.

Example of page for seach using keys 'class not registered' and 'Windows 2008 server":
http://www.experts-exchange.com/OS/Micr ... 55756.html
Belinda Frick
 
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Re: AMT Listen: Class not registered

Postby Belinda Frick » Fri May 22, 2015 3:43 pm

Hentie

Did you manage to fix the corrupt Windows files?
Belinda Frick
 
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Re: AMT Listen: Class not registered

Postby Hentie » Mon May 25, 2015 11:10 am

Hi Belinda

Yes I have tried Googling the error and applying their solutions(running sfc fix, logging on in safemode etc), but AMT listen is still coming up with the class not registered error.
Hentie
 
Posts: 15
Joined: Thu Jan 24, 2013 3:24 pm

Re: AMT Listen: Class not registered

Postby Belinda Frick » Mon May 25, 2015 2:56 pm

I will ask Nombasa to forward you a quote for remote support.
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Re: AMT Listen: Class not registered

Postby Belinda Frick » Mon May 25, 2015 5:50 pm

Nombasa confirmed that she did send you the quote on Friday.
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