Incomplete Number

Amethyst - Advance Call Recording Solution(Trunk,Extension, VoIP and clientside) with Agent Quality Management and 3rd party integration SDK

Moderators: Leon van Heerden, Luanda_Junzi, Belinda Frick, Lee Hendricks

Incomplete Number

Postby leonap » Wed Jun 24, 2015 2:16 pm

Dear Support
Amethyst: 24.06.2015 – Number not completely captured in the number field.
Same call but in the first instance the complete 10 digit number 0810273710 was displayed, thereafter a digit was missing (9 digits) 081027 310 is displayed for the same call.
Please can you investigate and advise what occurred.

CAll details:
User Name GALE GIE
Extension 110
User IP AMTSRCCRE
Destination FREECALL - (ZA)
When 2015-06-24 13:36:25
Number 0810273710
Recording # C150624-0009D1
Duration 00:00:23
Reference
Extra information
Signal codecs G.729
RTP codecs G.729
Mixed codecs False
Total packets 2,373
Lost packets 0
Delayed packets 0


Thanks
LP
leonap
 
Posts: 9
Joined: Wed Oct 31, 2012 3:04 pm

Return to Amethyst

Who is online

Users browsing this forum: No registered users and 1 guest