Amethyst - Advance Call Recording Solution(Trunk,Extension, VoIP and clientside) with Agent Quality Management and 3rd party integration SDK
Moderators: Leon van Heerden, Luanda_Junzi, Belinda Frick, Lee Hendricks
by Leon van Heerden » Fri Jan 15, 2016 10:47 am
If you want the calls to automatically transfer to the JIBE system after the agent has completed the call, the feature Call Coverage Service should be used on the Mitel side. Once the agent drops the call, the call is automatically transferred to one specific Group number.
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Leon van Heerden
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