Amethyst - Advance Call Recording Solution(Trunk,Extension, VoIP and clientside) with Agent Quality Management and 3rd party integration SDK
Moderators: Leon van Heerden, Luanda_Junzi, Belinda Frick, Lee Hendricks
by Lee Hendricks » Wed Nov 02, 2016 10:20 am
- Supervisor 1.7:
Supervisor 1.7 runs on HTML5 so certain policies on Internet Explorer may cause this version of Supervisor not to work correctly.
We advise using the latest version of Google Chrome or Mozilla Firefox to be used as the preferred browser for Supervisor 1.7.
In certain cases IE is still compatible and will work when accessing Supervisor 1.7 although we do not recommend this browser due to the restrictions.
- Supervisor 1.6:
If you are using the older Supervisor 1.6 we suggest using Internet Explorer or Mozilla Firefox.
While navigating to the recording you require, the browser will request windows media player to be enabled.
Allow this plugin to be active on the webpage. This will allow the media interface to be active when you want to playback a recording. The recording playback will work provided that Windows Media Player is functional on the PC you are using.
Chrome is no longer supported for Supervisor 1.6 due to their policy changes in April 2015. See Post:
Supervisor playback not working when using Chrome
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Lee Hendricks
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- Posts: 150
- Joined: Mon Aug 25, 2014 2:18 pm
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