Sip Phones not registering properly and not recording

Amethyst - Advance Call Recording Solution(Trunk,Extension, VoIP and clientside) with Agent Quality Management and 3rd party integration SDK

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Sip Phones not registering properly and not recording

Postby Leon van Heerden » Tue May 16, 2017 11:36 am

We have found that sometimes SIP phones do not register with the MBG and seem to use an existing Session to continue working. The Phone still works but doesn't show that it is connected to the MBG.
Restarting the phone does NOT resolve the issue.

We found that a SNOM phone was working but not recording.
Since the CRE was configured with the Extension and the IP of the controller that needs to be recorded, and the phone was not reporting the IP, the call was not recorded:
Code: Select all
2017-05-16 11:25:34.045 [1.7.1.18] MustRecord(3305, DE:AD:23:CA:11:BA - DNIP 3305): False


We restarted the recording software and the phone and neither made a difference. We then used the SNOM re-register facility and the phone showed up in the CRE logs as registering, the MBG now showed it as connected, and the phone now showed the extension and IP as it should we checking if it should record:
Code: Select all
2017-05-16 11:27:30.472 [1.7.1.18] MustRecord(3305, DE:AD:23:CA:11:BA - DNIP 3305@192.168.1.2): True
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Leon van Heerden
http://www.datatex.co.za
Leon van Heerden
 
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Joined: Fri Oct 29, 2010 11:21 am
Location: Cape Town

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