Extensions configured on MBG but not on CRE config

Amethyst - Advance Call Recording Solution(Trunk,Extension, VoIP and clientside) with Agent Quality Management and 3rd party integration SDK

Moderators: Leon van Heerden, Luanda_Junzi, Belinda Frick, Lee Hendricks

Extensions configured on MBG but not on CRE config

Postby Lee Hendricks » Wed Jun 06, 2018 11:20 am

When myAccount logs the following error

Code: Select all
These extensions have been pointed to the MBG but have not been configured on the CRE for recording:

2994

Please confirm if they should be added or ignored.i Ignored entries will no longer show up on this report.
IGNORED extensions can be added to cre_exclude_entries.txt

Full subject=Critical Error reported by check-cre at AVIOR for branch SANDTON


This is when a device is connected to the MBG but has not been configured

Confirm if they should be added or ignored.

If they should be added for recording. Follow the link below:
AMTMitelCRE 1.7+: adding extensions for recording

IGNORED extensions can be added to cre_exclude_entries.txt
Ignored entries will no longer show up on this report.
Lee Hendricks
 
Posts: 150
Joined: Mon Aug 25, 2014 2:18 pm

Return to Amethyst

Who is online

Users browsing this forum: No registered users and 1 guest