AMETHYST 1.6 AQM : Can I redo an AQM

Amethyst - Advance Call Recording Solution(Trunk,Extension, VoIP and clientside) with Agent Quality Management and 3rd party integration SDK

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AMETHYST 1.6 AQM : Can I redo an AQM

Postby Belinda Frick » Wed Jan 15, 2020 2:25 pm

Calls flagged for AQM will list as 'A'.
You can also review a recording that was not flagged.
If you do the first review it will change to 'B'.

Anyone who has AQM access and access to the recording can redo the AQM review.
The supervisor is then editing the previous review.
Only the last review's score is thus shown.
For each review on the same recording, it will change the AQM flag to the next alphabetic character.

ALSO SEE: AMETHYST2: Can I redo a AQM score
Belinda Frick
 
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