Amethyst 2 - Recording share link

Amethyst - Advance Call Recording Solution(Trunk,Extension, VoIP and clientside) with Agent Quality Management and 3rd party integration SDK

Moderators: Leon van Heerden, Luanda_Junzi, Belinda Frick, Lee Hendricks

Amethyst 2 - Recording share link

Postby Lee Hendricks » Tue Mar 31, 2020 2:47 pm

By default this function is off/disabled.
To enable the function login with the Lead Supervisor access the following:

link01.PNG


1. Click on Administrators icon
2. Click on Supervisor Access
3. Select the Supervisor to be affected
4. Scroll down the list to the "SHOW PLAYBACK LINK" and choose the delete box
5. Safe the changes

link02.PNG


The option will now available to the Supervisor. Please have the relevant Supervisor log out and back in for the changes to be effective
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Lee Hendricks
 
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