AMETHYST2: How do I add a user to a Supervisor group

Amethyst - Advance Call Recording Solution(Trunk,Extension, VoIP and clientside) with Agent Quality Management and 3rd party integration SDK

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AMETHYST2: How do I add a user to a Supervisor group

Postby Belinda Frick » Tue Nov 24, 2020 4:20 pm

Log into Supervisor with administrator login:
20201119-AMT2-SUP-1.png


Select ‘Administrations’ page:
20201119-AMT2-SUP-admin-1.png


Select 'Group User Maintenance':
20201124-AMT2-SUP-Group-1.png


Select the required Supervisor group name.
NOTE: You must first create the Supervisor group under 'Add/Change Group'.

The unallocated user names will be in the left hand block.
To add a user name to the group, click on it - color will change to RED, then drag accross.
Click on APPLY once all user names dragged across to save changes.

Now the group is available to allocate to a Supervisor.
If existing group then the change will take affect for all Supervisors with access to this group.
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Belinda Frick
 
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