buffer errors, support unable to fix

Non-Datatex Product Support.
General support issues on PCs and Servers that is related to Datatex products.

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buffer errors, support unable to fix

Postby isoftnet » Fri Nov 06, 2015 9:31 am

Good day,

Our client's TNG stopped working due to a buffer error. Support has tried to fix this remotely, but unable to do so due to the 1.0.7.7 version giving problems. They want to upgrade the system to 1.1.1.12, but unable to do so due to the subscription having expired.

They've asked me to contact Accounts, which I have, but no reply as yet.

Please urgently get someone to fix this issue.

Regards
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isoftnet
 
Posts: 2
Joined: Mon Oct 06, 2014 10:11 am

Re: buffer errors, support unable to fix

Postby Luanda_Junzi » Wed Nov 11, 2015 10:59 am

Good Day iSoftnet

as per our telephonic conversation

We suggested killall tng.

Move the datatex folder

Uninstall tng

Run the new install

Don't import anything from the old tng.


Kind reagrds

Luanda
Luanda_Junzi
 
Posts: 142
Joined: Wed Feb 25, 2015 2:30 pm


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