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buffer errors, support unable to fix

PostPosted: Fri Nov 06, 2015 9:31 am
by isoftnet
Good day,

Our client's TNG stopped working due to a buffer error. Support has tried to fix this remotely, but unable to do so due to the 1.0.7.7 version giving problems. They want to upgrade the system to 1.1.1.12, but unable to do so due to the subscription having expired.

They've asked me to contact Accounts, which I have, but no reply as yet.

Please urgently get someone to fix this issue.

Regards

Re: buffer errors, support unable to fix

PostPosted: Wed Nov 11, 2015 10:59 am
by Luanda_Junzi
Good Day iSoftnet

as per our telephonic conversation

We suggested killall tng.

Move the datatex folder

Uninstall tng

Run the new install

Don't import anything from the old tng.


Kind reagrds

Luanda