TNG - invalid installation

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General support issues on PCs and Servers that is related to Datatex products.

Moderators: Leon van Heerden, Luanda_Junzi

TNG - invalid installation

Postby kalr » Thu Jan 14, 2016 1:06 pm

Good day
Please see the attached log file as requested.
Kind regards
Kal
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Re: TNG - invalid installation

Postby Luanda_Junzi » Thu Jan 14, 2016 2:54 pm

Thanks Kalr


Can you attach another log, you can take the whole day log zip and attached on this post, the errors am looking for are not on this log.


kind regards

Lwanda
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Re: TNG - invalid installation

Postby kalr » Fri Jan 15, 2016 8:26 am

Hi Lwanda

I notice there is a gap of a few days between December 2015 and Jan 2016. Also the server did shut down pre-maturely around the 18 Dec2015. I have confirmed that the csv file, that TNG imports from, does exist and is up to date. However there is no raw.txt file in the folder since then. I have attached the two log files during the time mentioned above.

thank you for your assistance.

Kind regards
Kal
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Re: TNG - invalid installation

Postby Luanda_Junzi » Fri Jan 15, 2016 8:30 am

Thank you kal for the logs.

I will investigate and update the post in the course of the day.

Regards

Luannda
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Re: TNG - invalid installation

Postby Luanda_Junzi » Fri Jan 15, 2016 9:30 am

Good day Kal

I see this error on logs, can you reload the csv, file.


Code: Select all
2015-12-18 01:52:04:221 [1.0.7.7] - [AMI LOG] - CDR File "/var/log/asterisk/cdr-custom/TNG.csv" does not exists [Repeated 50 times]


You are running TNG version 1.0.7.7 and currently we running is 1.1.1.13 .I strongly advise the upgrade.

Code: Select all
2015-12-18 05:55:03:494 [1.0.7.7] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: Local/1869@from-queue-2876;2[10]UniqueID: 1450410892.403862[10]DialStatus: CANCEL[10]


Dial Error are resolved on the latest version.

Regards

Luanda
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Re: TNG - invalid installation

Postby kalr » Fri Jan 15, 2016 11:33 am

Thanks Luanda

I am going to try this and get back to you.

kind regards
Kal
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