Which Mitel extensions can be recorded with an SRC?

[Leon van Heerden]

According to the Mitel Secure recording Connector (SRC) documentation, the follwoing devices are supported.

• Mitel 5020 IP Phone
• Mitel 5212 IP Phone
• Mitel 5215 IP Phone
• Mitel 5220 IP Phone
• Mitel 5224 IP Phone
• Mitel 5235 IP Phone
• Mitel 5304 IP Phone
• Mitel 5312 IP Phone
• Mitel 5324 IP Phone
• Mitel 5330 IP Phone
• Mitel 5340 IP Phone
• Mitel Navigator
• Mitel 5560 IPT
• Contact Center Softphone
• IP DECT Global (Ascom)
• IP DECT EMEA (DeTeWe)
• Mitel 5550 IP Console
• IP Programmable Module (PKM)
• Polycom IP Conference phones
• SIP devices are also supported, but with limited call information.

Please note that this is recording only, it doesn't include the MiTai facilities to gather call information. The MiTai facilities are supported separately. The console phones (5550 IP) can be recorded, but they are not supported by the MiTai faculties, so they can't supply proper call information. Also the BLF facilities on the 5550 doesn't function if the phone is configured for recording.

[Belinda Frick]

The console phones (5550 IP) can be recorded, but:

1. they are not supported by the MiTai facilities, so they can't supply proper call information. AMTMitel connects to Mitai to receive call details for recordings.
   
   
2. Also the BLF facilities on the 5550 doesn't function if the phone is configured for recording.
   
   NOTE: Mitel provided a fix for this, but your software assurance must be up to date:
   
   
   • You must use the latest software version of Console 5550 IP(latest version as on 2013-08-05)
   • The MCD must be version 4.2 or higher
   • You must use the new MBG which only works on MSL 9.4 or newer.
   • You must have a tele worker license

[Belinda Frick]

Can AMTMitelCRE record Op26 and Op27 phones?