Agent Quality Management Templates

[Belinda Frick]

AMETHYST 1.2 no longer supported, please
contact your dealer for upgrade options!

Notes
1. Multiple Templates Allowed
2. Allocate a specific template to an Agent

Scoring Options available per template
1. True/False;
2. No/Limited/Yes
3. Rated 1 to 10
4. Questions weighted or straight

Questions Template Table
Template
Category
Question

Questions Results Table
Question
Score
Points
Comments

Always calculate back to percentage.