Error sending Audit trail: AQM Object arithmetic exception

All documents from the original Software Support Library (SSL)

Moderators: Leon van Heerden, Luanda_Junzi, Belinda Frick, Lee Hendricks

Error sending Audit trail: AQM Object arithmetic exception

Postby John Richard Procter » Mon May 16, 2011 1:38 pm

Log file entry:

Code: Select all
[2009-10-26 17:36:45] Version [1.6.0.38]Email, error setting up IdSMTP :
Error in SQL INSERT INTO AMTSUPAUDIT (SA_TYPE, SA_DATETIME,
SA_SUPERVISOR, SA_IP_ADDRESS, SA_EXTENSION, SA_USERNAME,
SA_RECORDING_ID, SA_EMAIL_ADDRESS) VALUES (:sa_type, :sa_datetime,
:sa_supervisor, :sa_ip_address, :sa_extension, :sa_username,
:sa_recording_id, :sa_email_address)

: SAR EMAIL_RECORDING Supervisor: sales IP address: 192.168.0.41
Extension: Username: Recording ID: 01415_07D9602632527 EmailAddress:
12345@abcdefghijklmno.com; 1234567@abcdefghijklmno.com;
123456@abcdefghijklmno.com AQM Object: : arithmetic exception, numeric
overflow, or string truncation

It's a bug in the Supervisor. It will be fixed and any similar issues
in the audit trail for the next release.

Basically, the Supervisor audit trail has only 80 characters for the
e-mail address when it's writing an audit entry about whom recordings
were e-mailed to. In the log entries the e-mail addresses totals to
84 characters.

The quick workaround is to only send it in more than one e-mail
(i.e. to have fewer characters as the destination e-mail)
John Richard Procter
 
Posts: 552
Joined: Tue May 03, 2011 2:02 pm

Return to Support Archive's (Amethyst)

Who is online

Users browsing this forum: No registered users and 1 guest